Depending on the position of your router, you may need to move your Square Terminal closer to your router. The Wi-Fi status indicator in the upper right corner of the status bar should have 3-4 white bars to indicate a strong signal. A captive portal is a network that requires you to agree to terms or conditions to access the internet connection (these networks are common at coffee shops, airports, and other public internet access points).Ĭonfirm that you have a strong Wi-Fi signal by checking other devices (such as phones, tablets or laptops) on your network near the location of your Square Terminal. Keep in mind, you won’t be able to connect your Square Terminal to a captive portal network. Confirm that you see the Wi-Fi status indicator on the top right corner of the status bar. Toggle Wifi off and on in ≡ More > Settings > Hardware > Network and check to make sure that you see a checkmark next to the network to which you are trying to connect. Square Terminal is only available in the United States, Canada, United Kingdom, Australia, Japan, Ireland, France and Spain at this time.Ĭonfirm Square Terminal is connected to Wifi. Select ≡ More > Hardware > General > Date and Time and adjust accordingly. If they are wrong, please update them via the Settings section. Make sure your device’s date and time are accurate. Square Terminal updates automatically overnight as long as it is powered on and plugged in. Software updates typically take around 20 minutes to one hour to complete. If you don’t see the option to update your software then you are all set. Tap General > About Terminal > Software Update. To update your Square Terminal software, tap ≡ More > Settings > Hardware. Make sure your device has the latest software. You can fully charge your Square Terminal in under 5 hours. Double check the battery symbol in the upper right hand corner to see your battery level. Please make sure to walk through the following before going through issue-specific troubleshooting steps: There is a list of basic checks you can do for many issues you may encounter with Square Terminal. General Troubleshooting Wi-Fi Troubleshooting Ethernet Troubleshooting Hub for Square Terminal Troubleshooting Payment Troubleshooting Reset your Terminal Network Requirements MAC Addresses Cleaning your Terminal Printer troubleshooting General Troubleshooting
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